The Fine Print

Plan ahead and give yourself and us plenty of time. We generally operate on a 2-week turnaround. Production is based on available time in the schedule and can vary. We work very hard to accommodate all customer deadlines. Some specialty items can require additional time to produce.

Good communication is crucial for order success! Please make sure to give us all of the details about your needs so we are able to provide the perfect product, promptly, with no surprises.

New customers must pay in advance, and continue to do so unless credit terms are approved. Your order will not go into production until paid in full, so failure to provide payment can delay your order.

Quick turnaround of art approval is crucial to meeting your deadline.

Watch for your art approval and check your spam folder if you haven’t seen it.

The Print Lab Stocks a variety of ink colorsand will likely have a close match to your brand.

For custom Pantone matches, we charge $50 per color to stock brand specific inks and threads.

Regardless of when your estimated completion date is, please inform us if you have a strict deadline or event date.

Rush fees will be applied for rush orders 7 days or less. Our ability to fulfill a rush order is determined at the time of the request based on the current production load and product availability.